- Is there a minimum order quantity?
- It depends on the product and packaging. As a rule, we quote packaged goods from one pallet upward (for example, four drums); bulk products are quoted from a full ISO tank or truck. If you need less, ask — we will say plainly whether it is economical.
- What are typical lead times?
- For goods available regionally — days. For sourcing programs from international producers, allow four to eight weeks including ocean transit and customs. Every quote states a delivery window we are prepared to commit to.
- Which documents accompany a delivery?
- Commercial invoice, packing list, the certificate of analysis for the delivered lot, safety data sheet, and — where relevant — certificate of origin and dangerous-goods declarations. Documents are shared for review before shipment.
- Which Incoterms and payment terms do you work with?
- We quote from EXW to DDP depending on destination and product class. Payment terms are agreed per contract; recurring customers typically move to open terms after the first shipments.
- Can we get samples before ordering?
- Yes — for most packaged products we can arrange samples or a trial lot for line qualification, together with the corresponding lot documentation.
- Can you ship dangerous goods?
- Yes. Flammables, corrosives, and oxidizers ship under ADR/IMDG rules with certified packaging, correct marking, and trained carriers. Compliance is part of the quote, not an extra.